Terms and Conditions


The following terms and conditions apply to all orders for the purchase of goods from Embrace the Middle East Trading.  Please read the terms and conditions carefully before ordering any products from our website.  Please note that before placing an order, you will be asked to agree to the terms and conditions. If you refuse to accept the terms and conditions, you will not be able to place an order.

Products

Pricing & Availability

  • All catalogue and webshop pricing is valid at the time of publication. We reserve the right to amend pricing at any time.
  • Products and special offer pricing are subject to availability while stocks last.
  • Where requested products are no longer available, we may substitute similar items of equal or higher quality.

Quality

Our product range includes a number of uniquely hand-crafted items. High quality standards are maintained for all products but individual items may vary slightly from descriptions on the webshop.

All sizing is approximate and products such as olive and rubber wood have natural variations in colouration and grain pattern.

Fair wage & ethical sourcing

At Embrace, we work hard to source fairly-traded products from Middle Eastern countries and across the globe, ensuring producers are paid a fair price.

  • Many products in our range have the FairTrade Foundation’s

    FairTrade Mark.

For more information about how our products are sourced, click the links above or contact us.


Delivery

Read our full Delivery Policy here.

Times

We aim to dispatch your order within 2 - 3 working days of receiving it but please allow longer during busy times. All orders are sent by UK 2nd class post.

  • For details of expedited or overseas delivery, please call Customer Services.
  • If you have any query regarding your order or you have not received your goods within 14 working days of placing your order, please call Customer Services.

Costs

  • Standard delivery is £3.99 on orders to UK mainland addresses.
  • You will receive FREE UK delivery on your whole order when it contains any of our Alternative Gifts and/or The Olive Tree Project.
    We reserve the right to withdraw this offer at any time.

Our Customer Service Team can be contacted on 01227 811645
(8.30am-5pm Mon-Fri).

Returning Goods

Read our full Returns Policy here.

We hope you will be delighted with your order, but if for any reason you are not, we will offer a replacement or refund.
  • We have a 30-day no quibble return policy.
  • Please contact Customer Services within 30 days of purchase

Our Customer Service Team can be contacted on 01227 811645
(8.30am-5pm Mon-Fri).

Data Protection

Embrace the Middle East Trading Ltd is a wholly owned subsidiary of Embrace the Middle East (Registered Charity no: 1076329).

  • Information provided by you with your order at Embrace the Middle East Trading will be shared with the Charity as necessary.
  • Usage of your personal information is governed by Embrace the Middle East’s Privacy Policy. Please read our full Privacy Policy carefully before using the site.

Gift Aid

As a Registered Charity, we can claim Gift Aid on donations made with orders as well as on purchases of Alternative Gifts and The Olive Tree Project. Gift Aid is used to support all Embrace’s vital work.

  • If you are a UK taxpayer, we can increase the value of your donation by 25p of Gift Aid for every £1 you donate, at no extra cost to you.
  • During the checkout process, you will be given the option to indicate that you are happy for us to claim Gift Aid on your donations; please tick the box if you are able to.

Payment information

Charging credit cards

Your credit card will be charged as you complete your transaction in the shop.

Impress Publishing appears on bank statement/email confirmations

Impress Publishing is the name of our fulfilment house, who deal with your order, process your payment on our behalf and prepare, pack and despatch your order. You will see their name on your bank statement and email confirmations rather than ours.

What do we mean by 'Verified by Visa' and 'MasterCard SecureCode'?

When making an online purchase with Embrace, Visa/Mastercard users may be prompted to enter a password to confirm your identity with your card issuer during the checkout process.

This additional verification is part of our promise to provide you with the easiest, safest and most secure way of shopping with Embrace, giving you peace of mind when using your debit or credit card online.

Changes to the Conditions

We reserve the right to make changes to our website, policies and these Terms and Conditions at any time. You will be subject to the Terms and Conditions in force at the time that you order products from Embrace the Middle East Trading or use the website, unless any changes to those policies or conditions is required to be made by law or government authority (in which case it will apply to orders previously place by you). If any of these conditions are deemed invalid, void or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Beyond reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.  This condition does not affect your statutory rights.

Governing law and jurisdiction

These conditions are governed by and written in accordance with the laws of England and Wales. 

Contact us

For all queries regarding your order or our services, please contact our Customer Service Team on 01227 811645 (8:30am-5pm, Mon-Fri)

  • Calling from abroad: +44 (0)1227 811645. Please refer to your service provider for call charges.
  • To amend your mailing preferences: Please contact our Supporter Care team on 01494 897950.
  • For more information about the work of Embrace the Middle East: Please contact our Supporter Care team or visit our website: embraceme.org

You can also get in touch in the following ways:

  • Complete our online form: We aim to respond to your email within two working days of receipt.
  • By post: Please send paper order forms and all trading enquiries to:

Embrace the Middle East Trading Ltd
Appledown House
Barton Business Park
New Dover Road
Canterbury
Kent
CT1 3TE

Please note: It is not possible for us to process trading orders at our Charity Head Office address in Amersham, Bucks.  Sending order forms to this address will unfortunately result in significant delays to your order.

 Embrace the Middle East Trading Limited
Embrace the Middle East Trading Limited is a wholly owned subsidiary of Embrace the Middle East and is registered in England no 901022.
Embrace the Middle East is a Registered Charity no 1076329 and our registered office address is: Embrace the Middle East, 24 London Road West, Amersham, Bucks, HP7 0EZ.
Embrace the Middle East is a Company limited by Guarantee number: 3706037.