We hope you will be delighted with your order, but if for any reason you are not, we will offer a replacement or refund within 30 days of purchase.
Returning unwanted items
We have a 30-day no quibble return policy.Please contact Customer Services within 30 days of purchaseIf more than 30 days have elapsed since your purchase, unfortunately, a refund or exchange will not be possible.The item you are returning must be unused, in fully resalable condition and in original, undamaged packaging.
It is not possible to return the following items for a refund:
~ Perishable goods such as food.
~ Earrings, for hygiene reasons.
~ Alternative Gifts, since the full cost of the purchase is treated as a charitable donation.
~ E-gifts or E-cards & Digital downloads.
~ Personalised items (e.g. overprinted cards).
~ Any item purchased at a sale or special offer price.
There are certain situations where only partial refunds are granted:
~ Books with obvious signs of use
~ A CD or DVD that has been opened
~ Any item that is not returned in a saleable condition
~ Items that are damaged or missing parts for reasons not due to our error
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
When returning a product, please package it carefully and send to:
Embrace The Middle East Trading
You are responsible for any postage costs associated with returning your unwanted item.
If you are shipping an item over £20, we recommend that you should consider using a trackable postage service or purchasing insurance. We cannot guarantee successful receipt of your returned item.