How do I place an order?
Webshop
The easiest and most expedient way to order from Embrace is to browse our full product range online, add any items you would like to your basket then complete the checkout process where a secure card payment will be taken and you will have the opportunity to add a donation and Gift Aid if you wish.
Phone
Also a great way to order as it saves us time and money when processing your order – please call our Customer Orderline: 01227 531262 (8.00am - 8.00pm Mon-Fri, 9.00am - 5.00pm Sat-Sun) and let them know the name, product codes and quantity of products that you wish to purchase. Please have your payment card to hand as they will take a secure payment over the phone.
Post
We understand that for some people it is not possible to order online or by phone so it is still possible to send a paper order form. Please complete the order form on the back page of your printed catalogue and return it, with your payment, to:
Embrace The Middle East
Old Library Building
Queen Victoria Road
High Wycombe
HP11 1BG
Can I send my order as a gift?
Yes - you can now send gifts to your loved ones directly from the Embrace Webshop and include a personalised gift message!
It's so easy - just tick the 'Is this order a gift?' box on the right of the basket summary page. Once this option is selected you can type your own gift message in the text box, up to 250 characters.
Your message will be printed on the packing slip and included with the order.
Please note that when the 'Gift Message' option is selected, pricing information will automatically be removed from the packing slip.
Where do you deliver to?
Please note that we can only ship to the UK at the present time.
Standard UK deliveries include Isle of Wight, Isle of Man and Channel Islands.
All Standard UK deliveries are sent by UK Tracked 2nd Class Post at £4.95 per package.
Due to the new trading regulations following Brexit, we are unable to accept any orders for delivery outside the United Kingdom at the present time. We apologise for any inconvenience caused.
What happened to Free UK Delivery with Alternative Gifts?
We have taken the decision to remove free shipping with Alternative Gifts to ensure that 100% of your donation goes towards our partner programmes.
Previously, the charity incurred shipping costs from our mailing provider, Royal Mail, for all orders that included at least one Alternative Gift or Olive Tree Project. To ensure the entire cost of the donation goes towards our partners' work, we will now apply delivery charges to all orders. Thank you for your understanding and continued generous support.
We have added digital Alternative Gifts to our product range. These are digital downloads which you can receive by email and print or send on to a loved one without incurring a delivery charge - also a great idea for a last minute gift!
Why haven’t I received my order?
When you order online you should receive a confirmation email from us, we apologise if this has not arrived with you. Please check any junk/spam filters that may be operating on your email account and contact Customer Services: 01227 531262 (8.00am - 8.00pm Mon-Fri, 9.00am - 5.00pm Sat-Sun), if you have not received an order confirmation from us.
We aim to dispatch your order within 2-3 working days of receiving it but please allow longer during busy times. If 14 working days have elapsed since placing your order, please contact Customer Services, quoting your order number.
How do I make a donation?
You can make a donation to support the vital work of Embrace, tackling poverty and injustice in the Middle East.
Once you have selected all the items you wish to purchase from our webshop, please click on your basket to begin the checkout process. During the checkout process you will be given the option to add a donation if you wish – you can select from a drop down menu of set amounts or you can select other and type in the amount you wish to give. If you are a UK Tax Payer, please do tick the Gift Aid option as this enables us to increase the value of your donation by an additional 25% at no extra cost to you.
To view our full donation information page, please click the ‘donate’ button on the top menu bar
Other ways to donate: Embrace the Middle East charity website
By Phone: 01494 897950 (9.30am - 4pm Mon-Thurs, 9.30am - 3pm Fri) - Our Supporter Experience team can help you donate by credit/debit card.
By cheque: Please make payable to Embrace the Middle East and send to: Embrace the Middle East, Old Library Building, Queen Victoria Road, High Wycombe, HP11 1BG.
Why am I being asked to add Gift Aid?
As a Registered Charity, we can claim Gift Aid on donations made with orders as well as on purchases of Alternative Gifts and The Olive Tree Project.
Gift Aid is used to support all Embrace’s vital work.
If you are a UK taxpayer, we can increase the value of your donation by 25p of Gift Aid for every £1 you donate, at no extra cost to you. During the checkout process, you will be given the option to indicate that you are happy for us to claim Gift Aid on your donations; please tick the box if you are able to.
Why am I being asked to confirm my mailing preferences?
We love to keep in touch with our supporters, keeping you up to date with all the latest news from our partners in the Middle East. We like to make sure that we have current contact details for you and that we are communicating with you in the best way possible. You can check what mailings you are subscribed to and change your communication preferences any time by contacting info@embraceme.org or 01494 897950 (9.30am - 4pm Mon-Thurs, 9.30am - 3pm Fri).
How can I place an order on behalf of a Church/PCC/School?
The quickest and easiest way to order on behalf of your Church, PCC, School or other organisation is to select the items you require from our webshop and ‘checkout’ making a secure card payment.
If you are unable to pay by credit/debit card and would like to arrange to place an order and send payment by cheque or BACS, please contact Customer Services: 01227 531262 (8.00am - 8.00pm Mon-Fri, 9.00am - 5.00pm Sat-Sun) or email trading@embraceme.org
Where can I get a printed catalogue?
To receive a printed copy of our catalogue please complete our Catalogue Request Form
Where can I find more information about the work of Embrace?
Website:www.embraceme.org
Social channels: @FollowEmbrace on Facebook, Instagram & X (formerly Twitter)
Contact us: info@embraceme.org or 01494 897950 (9.30am - 4pm Mon-Thurs, 9.30am - 3pm Fri)
Can I pay by cheque/postal order?
All online orders must be paid for by credit/debit card.
If you would like to pay for your order with a cheque/postal order, please complete a paper order form and return it, with enclosed payment, to:
Embrace The Middle East
Old Library Building
Queen Victoria Road
High Wycombe
HP11 1BG
NB: CAF/other charity vouchers are unable to be accepted as payment
For your own security, please do not send cash as payment
I can’t complete the checkout process
Please ensure that you have ticked the box at the bottom right of the basket summary page to indicate that you agree to our terms & conditions and privacy policy - this will activate the 'checkout' button and allow you to complete your order.
We’re sorry your experience on our webshop has not been a smooth one – please call Customer Services: 01227 531262 (8.00am - 8.00pm Mon-Fri, 9.00am - 5.00pm Sat-Sun) and our team can help to process your order. Thank you so much for shopping with us.
I can’t find what I am looking for
We’re sorry you’ve not been able to find what you’re looking for – please get in touch so we can help: Customer Services: 01227 531262 (8.00am - 8.00pm Mon-Fri, 9.00am - 5.00pm Sat-Sun) or trading@embraceme.org
I need help with my order
We’re sorry you’re having difficulty with your order – please call Customer Services: 01227 53122 (8.00am - 8.00pm Mon-Fri, 9.00am - 5.00pm Sat-Sun) where our team are ready to help. Thank you so much for shopping with us.
I run a Christian Bookshop/Church Bookstall/Coffee Shop and want to place a Trade Order
We offer a wholesale range each season with a 35% Trade discount and carriage paid on orders over £100. For details of our current wholesale range, please contact tradeorders@embraceme.org.
We are unable to offer a discount on Bethlehem Carol Sheets and related products but do contact us to enquire about bulk ordering these items.
All other products are charged at full RRP.
If you are interested in placing a Trade Order with Embrace – please contact tradeorders@embraceme.org or 01494 897904 (9.30am - 4pm Mon-Fri) and we will be very pleased to assist you.